The 2022 Subaru Love Promise Customer and Community Commitment Award

The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Cross Creek Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.


Child Advocacy Center, Make A Wish, Meals on Wheels, USO, Hope for the Homeless

Did Cross Creek Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Cross Creek Subaru

Subaru and Cross Creek Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Amazing Customer Service! - Ashley M

Customer service was amazing. They were able to do all the extra work my car required and the mechanic even worked through lunch to make sure he had it completed by the end of the day. Just moved here and this is where I will be going for all my vehicle needs.

Amazing Customer Service!

Cross Creek Subaru Loves Pets Adoption Event - Karen R

On October 22, 2022, thirty dogs and a handful of cats with Tilted Acres Rescue and Adoptions (TARA) arrived at Cross Creek Subaru in Fayetteville, North Carolina with their foster parents and all the equipment needed to hold the most amazing adoption event on the dealership showroom floor. There was a DJ with the local radio station that set up a tent. The General Manager, Sam Johnson, Jr. and General Sales Manager, John Mchann, Sr. had set up a barbeque pit and were cooking hotdogs for everyone. Olivia Potteiger kept everything organized and made everyone there feel welcomed (we understand she was paid in puppy kisses.) The adoptive families and their new pets loved the toys and Barkboxes that Olivia arranged to send home with them. This was the sixth annual Subaru Loves Pets Adoption Event partnering Cross Creek Subaru and TARA. A lot of work goes into this event and all during the month of October the dealership and the rescue prepared for this. We can not thank everyone at Cross Creek Subaru enough for their caring and thoughtfulness in making this happen. At the end of the day, 18 dogs and two cats found amazing homes but it did not end there. By the end of October three more dogs and one cat were adopted directly resulting from the event. There were three very special adoption that came from this event: Reba, who had to have a leg amputated, Cinnamon, who was an overweight senior dog, and Goose, an almost deaf and blind senior dog. The animals and volunteers of TARA are beyond grateful for the effort that Subaru and Cross Creek Subaru put into this event. We are already looking forward to next year.

Tilted Acres Rescue and Adoptions
Cross Creek Subaru Loves Pets Adoption Event

Subaru Loves Shelter Pets - Amanda O

Thanks to Subaru Cross Creek for raising awareness of Shelter pets in need of adoption and collecting donations all month long. The pets and staff here at the Cumberland County Animal Services are truly thankful. Thanks for the food, toys and showing love to our adoptable pets.

Cumberland County Animal Services
Subaru Loves Shelter Pets

Cross Creek Subaru Helps Military Families! - Diana J

Cross Creek Subaru of Fayetteville, North Carolina impacted the lives of hundreds of military families as sponsors for the 2022 RHF Ninja Obstacle Course! Cross Creek Subaru sits in the middle of our All American City of Fayetteville, adjacent to Fort Bragg, largest military installation in the world. Ft. Bragg Soldiers and their families are constantly impacted by the operational tempo of the military mission. The Rick Herrema Foundation is a military non-profit with a mission to strengthen these families and build community through fun, quality outdoor activities. The generous donation given by Cross Creek Subaru to sponsor our obstacle course helped us meet that mission over a course of three weeks allowing hundreds of families to attend this unique and fun event for free. Memories were made, families were connected and community was built as each family came to our outdoor park and met one another. We are forever grateful to the leadership at Cross Creek Subaru and their sponsorship! We salute Subaru for their Subaru Love Promise.

Rick Herrema Foundation
Cross Creek Subaru Helps Military Families!

Subaru Loves Learning - Todd Y

Cross Creek Subaru was able to partner with Warrenwood Elementary School for Subaru Loves Learning 2022. Warrenwood Elementary received $5,000 to split amongst 10 teachers and classrooms. Teachers also received notes of encouragement from the customers and staff at Cross Creek Subaru. We are very grateful for the partnership with Cross Creek Subaru and the impact they have made this school year! Thank you very much!

Warrenwood Elementary School
Subaru Loves Learning

Setting the Bar HIGH - David L

Cross Creek Subaru sets a high bar for customer service and satisfaction in their service department. Yesterday, Maclovia Carillo provided the best service I’ve ever experienced in all my life - no joke! She made me feel like I was THE most important customer to date. The service department team is a well oiled machine from Damien who worked on my car to the lead technician Phil. I was blown away by the whole experience.

Setting the Bar HIGH

Top Notch Customer Service! - Ben C

Top Notch Customer service. I know military towns get a bad rap for being money-gouging or fixing things not needed but that was NOT my experience at Cross Creek Subaru. Our technician (Kyle-I believe) took care to explain in detail the process to fix my Outback. He was very professional, courteous, and had an exceptionally clean and organized workstation. The customer care team, especially Gigi, was attentive to my family's needs, and all with a very cheery disposition. 10/10. I feel 100% confident in their service and work ethic.

Top Notch Customer Service!

Subaru Loves to Care - Brittany D

Cross Creek Subaru has once again partnered with the Leukemia & Lymphoma Society (LLS), North Carolina Chapter. They delivered warm blankets, kid's craft kits and messages of hope from Subaru customers to cancer patients at Cape Fear Valley Cancer Treatment Center. Thank you all for making a difference in the lives of blood cancer patients and bringing a ray of hope, love and warmth to those that need it most.

Leukemia and Lymphoma Society
Subaru Loves to Care

Subaru Loves the Earth - Olivia P

In 2022 so far, Cross Creek Subaru has returned five boxes of plastic straws, creamer capsules, coffee capsules, cups, snack wrappers, and candy wrappers to TerraCycle! As a part of the Subaru Loves the Earth initiative, the accumulated waste streams will be turned into useful, high-quality recycled products, like park benches, picnic tables, and playground materials.

Subaru Loves the Earth

You Make a Difference - Chickia W

Cross Creek Subaru has partnered with Lucile Souders Elementary School for many years. They have helped to support the school in various ways. In May of 2022 they have once again provided a valuable contribution to help the students and faculty of Lucile Souders Elementary School. We are so grateful for their continued support! Thank you, Cross Creek Subaru!

Lucile Souders Elementary School
You Make a Difference