What Our Subaru Owners Say About Us

"Above & Beyond"

Well where to start. I have traded in 2 vehicles in to them and they have always given me top dollar for them. I have also purchased 2014 forester and now my 5th Subaru and 3rd STI from them. They not only helped me out but went above and beyond with helping me out. Due to my cars delivery being 3 months out they helped me out through out the process specially when I came into tough times and needed a loaner vehicle which they gladly provided to better accommodate me. When the vehicle was delivered I asked them to take it to the tint shop which they did and had the car back with in half a day. Just about everything was very smooth constantly getting updated on what stage my vehicle was on assembly and delivery. Mary was great throughout the process and extremely helpful. I would definitely recommend them not just for their customer service but also for their great pricing!
Barry M., reviewed on Facebook

"The Best Experience"

We had the best experience . Everyone was so great and very helpful . Thank you Katey for your help you was so nice .
Genea B., reviewed on Facebook

"Best car buying experience, ever!"

Kevin D.

"Thanks for a great job!!!"

Jod, reviewed on Carwise

"Frank was extremely pleasant and helpful!"

New to the area and I researched the 3 Subaru dealers close to me, chose to go to CrossCreek for oil change and tire rotation, and I am glad that I did. Frank was extremely pleasant and helpful! Got the oil changed, tires rotated and car washed and vacuumed out. Was a pleasure to go to a dealership for service and to be treated with respect. I will be bringing my car back here in the future for service!
Joanne E., reviewed on Facebook

"Fast and Friendly Service"

"I highly recommend this dealership!!"

Reviewed on Google

"Excellent Service Department"

Reviewed on Google

"Welcoming and Polite"

I was at Cross Creek Subaru today for my CrossTrek's 60k mile major service! I received excellent customer service. They updated me on my car throughout the service. The service department personnel were very welcoming and polite! So love my Subaru!!
Stacey B., reviewed on Facebook

"Will definitely send my family and friends"

Had simply the best car buying experience ever! Emily worked with us and was amazing and made everything over the top perfect! Will definitely send my family and friends to her! There was never any of that typical Car dealer BS that other places do! Simple pricing, no hustling, NO stress.
Rick I., reviewed on Facebook

"Whole car buying experience was smooth..."

We have been dealing with the stress of my daughter's car being totaled and trying to find a replacement vehicle. They had a used Toyota Corolla that caught our eye. The whole car buying experience was smooth, with communication that was responsive and courteous. From Mark Moore, Katey Meeks, Kelly Saxton, and John McHann, everyone was helpful and professional. Buying a car is stressful, but this team made it easy.
Carolie A, reviewed on Facebook

"I have never been so impressed with everyone at a car dealership..."

Another review...
I had to take in my new car to get a recall taken care of. Nothing serious but I dreaded going to service. Most car services I have been to are terrible. I have never been to one where I was satisfied, and I have owned many cars! When I arrived, early, I was greeted with a smile and "Good afternoon, how can I help you?" I told them I him an appointment but was early as the car had to cool before it was able to be checked. He joked that "I knew what I was doing..." and thanked me. He held the door open for me as we walked to get my car. From there I went up to the waiting area....it would be awhile. EVERY SINGLE person that walked by me greeted me! Wether it was "good afternoon, how are you today?" or just a quick "good afternoon." I saw Ava, again, she saw me before I dropped off the car and said hi, and she said she was going to get me a car because I should not have to wait this long. It had been about an hour already. I took the car and went home. Came back at 4 to get my car and a gentleman greeted me and asked how he could help me. Told him I needed to return the car and he took me to Ava. He opened the door for me and told me to have a great rest of the day. Service showed me to my car and helped me program the seat again. I have never been so impressed with everyone at a car dealership than I have been with this one. Thank you, to ALL of you! You are doing a great job and it shows.
Caroline R., reviewed on Facebook

"Serviced for 4+ years here"

Reviewed on Google

"Good Staff"

Reviewed on Google

"5 Star Review"

Amazing customer service! They treat there customers like they would treat a family member. Truely considerate, a car dealership I don't mind visiting.
Tana, reviewed on Google

"Honest wonderful people!"

They are fantasic. First check up has been painless and they have been so very helpful . My maintenance plan has paid for itself already. Most dealers doop you into getting things with underlying terms , not here. Honest wonderful people !
Laura B., reviewed on Facebook

"Would recommend Cross Creek Subaru to anyone"

My wife and I made several visits to this Subaru Dealership before finally making our purchase of a new 2017 Forester. They are very understanding and know those who are looking to purchase a Subaru are all about their homework. Had a great experience working with Keith. Would recommend Cross Creek Subaru to anyone in the Fayetteville area.
Scott W., reviewed on Facebook

"Friendly & Helpful - They made everything easy!"

I purchased my Forester back in January and I've never experienced such an easy car buying experience. I began looking at different cars back in September and kept coming back to Subarus. I decided to go to the dealership to check one out and loved the Forester. I looked at a few other cars, did some research, but I knew a Subaru was for me. The whole team at Cross Creek made everything very easy! They are super friendly and very helpful when you have any questions. Keep up the awesome work!
Stephanie S., reviewed on Facebook

"Definitely Recommend"

Johnnie, reviewed on Carwise

"I don't trust anyone else"

I have dealt with Cross Creek for years and bought multiple cars from them....at least 5 over the years. We have enjoyed every experience and any issue ever encountered they fixed quickly and without question. I am currently waiting for my next vehicle to arrive. I have also used the service department almost exclusively and never had an issue. I will be a customer for life! I don't trust anyone else like I do them.....seriously, check them out!
Mollie D., reviewed on Facebook

"The most pleasurable, 'no pressure' car-buying experience!"

Ava and the rest of the staff were awesome! I knew nothing about Subaru, but I wanted my next vehicle purchase to be good for mountain driving in snow. Everyone recommended Subaru. On my first visit, Ava excitedly explained the features of five models as I test drove each one. I came back four more times to ask questions, test drive the cars again, and "kick the tires". I compared prices at other dealerships, and did a LOT of window shopping before making this purchase. It was by far the most pleasurable, "no pressure" car-buying experience I've ever had, and I LOVE my new Outback. Thanks Ava and the friendly staff at Cross Creek Subaru.
Kate E., reviewed on Facebook

"Cross Creek is a customer-service focused business"

Wow! My wife and I dreaded going to a dealership to look for a car because of our past experiences with pressure-sales, up-selling and all of the negative things related to that "car salesman" stigma... Cross Creek Subaru was not any of that! I had a great car-buying experience with them and Ava was so knowledgeable and down-to-earth with every aspect of the process! The sale was no-pressure and the process was streamlined and pleasant. Cross Creek is a customer-service focused business. Highly recommeded!
Josh L., reviewed on Facebook

"Awesome Service Department"

I highly recommend Cross Creek Subaru's Service Department and especially Frank Rees. Frank is a no-nonsense, tell it to you straight, and most importantly honest service representative. I have been to Cross Creek several times to have work done on my 2010 Forester and while all the experiences have been great, working with Frank is a real pleasure. His bottom line is your satisfaction.
Cpt. K from Fayetteville, reviewed on Cars.com

"Love My Subaru"


"Great experience"

Stewart, from Chicago

"Love this dealership!"

Jackie K, reviewed on Yelp

"Unexpected Above & Beyond Customer Service"

Grace Claridy, reviewed on Google

"Cross Creek Subaru first time experience."

Had a great experience buying our new Subaru, Guy was very helpful and attentive to our needs and why we had to say. Very knowledgeable and if he didn't have an answer he found out and got back to us in a timely matter. Although we spent a short time with John he got straight to business and catered to our needs for our Crosstrek and took care of us. Thank you to all those involved as well for making our car buying experience at Subaru a smooth and enjoyable one.
Dennis, from Spring Lake, NC

"Salesperson of the Century!"

Saul B

"Awesome Buying Experience"

I highly recommend Cross Creek Subaru. It was unquestionably the best car buying experience I've ever had. Emily was awesome to work with and incredibly thorough in making sure I had all the information I needed to make an informed decision on which vehicle to buy, and John did an awesome job making sure I got the best deal. I never once felt pressured or rushed to make a purchase. I am extremely happy with my Crosstrek, and I will definitely be going back to Cross Creek for my next vehicle purchase!
Mike, from Broadway, NC

"5 Star Yelp Review"

Read the rest of Laura R.'s review of Cross Creek Subaru on Yelp
Laura R, of Cameron, NC

"Stress Free & Enjoyable"

Jamie S

"Hassle Free"

Patrick was an awesome representative of the Subaru family. He was knowledgeable about every piece of equipment on the vehicle I purchased, he took the time to show my family how to use the car, and was up front and honest during my entire experience. He did not hassle me with repetitive phone calls or text messages and had everything ready when I came in to purchase the vehicle. I really appreciate the hassle free environment that the Subaru dealership in Fayetteville provided.
Christopher, from Fayetteville, NC

"5 Star Review"

Top self service everyone was helpful and informative
Loretta, reviewed on Google

"2016 Outback"

Thank you to Katey, Jason, and Sanden for their outstanding attention to detail and complete professionalism. They made the entire buying process hassle-free! Special thanks to Katey for setting up the Bluetooth and all the other electronic settings, and taking the time to explain all the many wonderful features in my 2016 Outback!! I am a completely satisfied customer and a very happy Subaru owner - love my new (4th) Outback!
Kathleen, from Spring Lake, NC

"It couldn't get easier!"

Terri W

"5 out of 5 stars"

Katie was extremely accommodating and knowledgeable. I had a very positive experience. This is my first Subaru, but I am sure it will not be my last.
Anonymous, from Fayetteville, NC

"Great service, friendly"

Ava was amazing! She answered all my questions and was extremely patient with me when I had to keep trying out two different cars! Go see Ava, she is the BEST!
Michael, from Fayetteville, NC

"Amazing Service"

I worked with John on this purchase and he was able to get me the car I wanted a week quicker than any dealer I spoke to said was possible and for a price that was fair and very competitive. He did not give me the run around and he did everything he said he could and more. I have already give his name and number to a friend looking to buy a Subaru and will continue to do so in the future. Thank you for a great car buying experience! Lind
Anonymous, from Charlotte, NC

"Exceptional All Around Team"

Cross Creek Subaru's sales team, parts and service are exceptional.

I am pleased with all aspects of the dealership and am very satisfied with the experience from the time I entered the showroom through delivery of the vehicle as well as additional accessories and the installation in a very quick timeline.
James, reviewed on Google

"Purchase of a new vehicle"

Emily was very helpful and accomodating. She worked with us on our time schedule and has been very helpful in answering any questions since our purchase.
Robert, from Raeford, NC

"New Car Sales"

Last week I purchased a 2013 Subaru Outback and I am very pleased with it so far and think I made the right decision. I had previously focused on two other vehicle makes but my niece advised me to check out the Subaru Outback.
 I would not have purchased the Outback without the guidance and respect that Andres Anderson gave me. When I first came to the lot he approached me and I told him I was just giving a casual look and he said "good, just let me know if you have any questions or need any help" and then he let me roam at my leisure. Sure enough I say what I liked and Mr. Anderson let me take a test drive. What I liked about his technique is that he did not crowd and hammer me with a canned sales pitch (I've walked away many times from such). As I get older it seems fewer people treat potential senior customers with much civility and respect. He made me feel comfortable and I immediately came to trust him and I decided if I was going to buy a car it would be from him.

Also, Tyson McMorries helped me overcome some frustration I experienced and between Andres and Tyson, we sealed the deal. They did not dismiss my frustration as that of a bothersome old woman but treated me as a valuable customer (not just as a potential commission). To me, making a new car purchase is a big scary leap and my confidence was built (without intimidation) by them treating me with kindness and understanding of my wariness.
Brenda, from Hope Mills, NC

"5 Star Review"

The service here is fantastic and amazing. I was stuck on a Saturday morning, trying to get back to Baltimore, with an eight year old and a dog and a Forester whose rear bearings were about to go. Frank the service manager was incredibly nice on the phone and then took great care of our car and us when we got there. He explained the problem with the car and my options clearly and made sure I had a rental car lined up in case they didn't finish the work by closing time. But they finished just in time, which was amazing for such a major task. And then they took the time to thoroughly clean my car, on top of all they had already done for me. Moreover they were totally welcoming to the dog, letting him wait with us in the customer lounge. I am incredibly grateful to these folks. Outstanding!
Read Jennifer B.'s review of Cross Creek Subaru on Yelp
Jennifer B, reviewed from Yelp

"Internet Sales Department"

Katey made this a very easy and painless experience. John McHann's expertise as a sales manager also made the deal run smoothly. They were both able to get the car I wanted with all the right options and colors. I couldn't have asked for a better experience, and as long as I am in the area I will continue to buy from them. I would highly recommend Cross Creek Subaru to everyone.
Kyle, from Southern Pines, NC

"5 Star Review"

New to the area and I researched the 3 Subaru dealers close to me, chose to go to CrossCreek for oil change and tire rotation, and I am glad that I did. Frank was extremely pleasant and helpful! Got the oil changed, tires rotated and car washed and vacuumed out. Was a pleasure to go to a dealership for service and to be treated with respect. I will be bringing my car back here in the future for service!
Joanne, reviewed on Facebook

"Excellent Subaru experience"


"New Car Sales"

Your entire staff has been great. They are one of the most professional staff that I have ever dealt with. You should teach classes to some of the local dealers in the area.
Steve, from NC

"AWESOME experience"

Subaru Owner, from Southport

"Used Car Sales"

Dave, thank you for the huge favor that you had done for my husband and I. Your sincerity is something you barely see nowadays and I thank you for being honest and caring of your employees and customers. I admire your professionalism and the way you handled my situation today without allowing us to get discouraged in purchasing a vehicle...
Sonia, from Fayetteville, NC

"THANK YOU, thank you, thank you, thank you!"

This is one of the better experiences I've had in my life when purchasing a vehicle. Other dealership want me to pay rent. I had an opportunity to change a vehicle that I did not want to keep,they worked it out for me ,when everybody else wanted me to spend a lot of money up front. THANK YOU, thank you,thank you ,thank you. I am speaking for me, thank you
Patricia A., reviewed on Facebook

"We loved it"

Doug P, from Myrtle Beach, SC

"Best Car Buying Experience in 50 years !"

Kevin & Evelyn

Cross Creek Subaru

497 N McPherson Church Rd
Directions Fayetteville, NC 28303

  • Call or Text Sales: (888) 269-3961
  • Service: (877) 289-0358
  • Parts: (888) 833-7084


  • Monday 8:30am - 08:00pm
  • Tuesday 8:30am - 08:00pm
  • Wednesday 8:30am - 08:00pm
  • Thursday 8:30am - 08:00pm
  • Friday 8:30am - 08:00pm
  • Saturday 9:00am - 07:00pm
  • Sunday Closed