Customer Testimonials
service experience poor, ordered wrong parts, didnt QC check parts, kept car for whole weekend and all through monday. we were obviously placed at the end of the queue. Was almost 6pm when we finally got the car back after dropping off at 11am friday! This was only a simple accessory install, nothing difficult
The service was quick, informative, and friendly. Performed only the maintenance I requested and did not pressure for more. Also provided a list of suggested services with cost in case I wanted to get done later. Outstanding service rep.
Emily at Cross Creek Subaru is the absolute best to work with when buying a new car. She makes the whole process seem so easy and effortless. I have dealt with many different car dealerships in my lifetime, and none compare to Cross Creek Subaru! She exemplifies excellent customer service at every step of the car buying process. I would recommend her and Cross Creek Subaru to anyone who is interested in getting a new car.
Gigi in service was amazing! She was patient, knowledgeable and helped me out short notice. Although Fayetteville is significantly further than my local Subaru dealership, I will continue to go to Gigi’s location.
In July of 25 we bought a Outback from this dealership. We are very pleased with the car and even more pleased with the dealership and their staff. Each time I have taken the car in for routine service it has been a wonderful experience. You leave with the realization that you are appreciated. I highly recommend this dealership.
Excentent service & communication. Gee Gee was so good and informative. Great dealership and service department.
This is the third Subaru I bought here and had maintained here. No games or “car dealer” mess. I have my car serviced there, and they’ve always been straightforward with “you don’t need new tires yet. Probably on the next visit.” I love that about them. I love the car, but the people who work there make the difference.
Very professional and pleasant to work with, would highly recommend them to anyone!Look forward to using them again!
Gabe and the entire staff was wonderful, outstanding and made my short stay with you great. I called back back this week and spoke with him said if the sensor for tires keeps coming on and off then probably need all four sensors changed as car is 7 years old and they usually last 5-6 years. Informed me of cost. Ruth
We love our Subaru dealer and went for an oil change. I'm always very happy from the sales department to service and every service they provide. Advisor's are great but I have always I loved Paula. We also picked up our tree while there which was a plus!
Advisors was great and our extended coverage was applied, which good. Always glad to visit Crossroads Subaru and be able to get in and out quickly.
Great experience; not the typical high pressure one. Ms. Stephanie constantly kept me in the loop about inventory and Me. Carlos was patient with options. Quality professionals. Thank you!
We had a pleasant used Subara Outback Touring purchase experience at the Cross Creek Subaru dealership in Fayetteville,NC. We worked with Manager Corey Rivera. He listened to our needs and wants. He then offered us a great deal on a Certified Pre Owned (CPO) Outback. He professionally explained each addional purchase option, finance options, and walked us through the entire purchase process without pressuring us. This purchase was the best used car experience I have ever had. I have purchased a lot of vehicles in my lifetime. We would definitely purchase another vehicle from the dealership!
Friendly. Knowledgeable trustworthy honest and no pressure the dealership is clean with a wide selection of cars
I knew what I was looking for and of course they always have a good stock so there’s plenty to choose from. Had absolutely no issues whatsoever with sales. They gave me a bottom line I went and got a check for him and it was that painless.
Wonderful everything, Great experience!!!! Would definitely go back and I'm telling all my friends!!
OK took to long get my car back but understand what they were doing ok
Very friendly people, check in was a breeze, kept me informed every step of the way. Couldn’t ask for anything better.
My first experience at the Body Shop at Cross Creek Subaru. It was amazing. The staff was great, kind and really helpful. Savanna is by far my most favorite, LOL. Jody was wonderful as well. My vehicle is a weird type of red; I was worried the paint wouldn't match; Savanna assured me not to worry. She was right, the individuals that took care of my vehicle, THANK YOU! Great Job.
I was going to pick up my vehicle and take it to be inspected. Savanna said we can do it for you while we have. Thank you Savanna ... Read More DealerRater - Mar 26, 2026
Great Professional Friendly Service Purchased my Outback new from Cross Creek Subaru Happy from beginning
Service Department personnel communicate well and keep you informed of their progress . My service call was completed quickly and my car was returned freshly washed.
You will receive efficient, excellent, and personable service for your vehicle at Cross Creek Subaru in Fayetteville, NC! I highly recommend them for both vehicle sales and service.
They were very courteous on time with my Repair and kept me informed step-by-step.
Everyone was friendly and polite and professional. They made purchasing my new car effortless. Jared had me test drive and I was comfortable taking the car home. I look forward to my appointment with Courtney to familiarize myself with the new technology.
Our 2nd Subaru dealer personnel where friendly and made me a great deal ever,awesome.
Sorry to writing this review normally I don’t do this but the lady took my car was not very nice.
Personnel in your service department are courteous, friendly, professional, and knowledgeable. my interaction was rewarding.
Everyone so helpful and provides great information about my car. Gigi was so helpful and had the most pleasant personality and answered all my questions professionally!
we always have great service here. Paula is great at assisting us and always goes above and beyond. She always makes sure you are well taken care of and really remembers the customer.
Paula, at cross creek subaru is fantastic! Not only does she show unwaivering professionalism, compassion
I was very pleased with the service provided. The agent was knowledgeable and offered professional advice. He was also very courteous and polite.
A highly professional environment. They quickly got to work, consulted me on something extra that needed to be done and I was out after an hour. My consultant was also very professional and helpful.
Cross Creek Subaru is friendly, honest and does the maintenance on my vehicle very efficiently. They are professional and remember me as a client.
Very professional and courteous. Always explaining what is going to happen when I interact with them.
Easy making appointments. Quck and courtese checkin. Great service at a good price. Washed my vehicle.
The Cross Creek team quickly diagnosed and fixed my Forester quickly. They also provided a loaner car while they had mine.
This Subaru dealership is very organized and worth the visit. Paula is super. She is well organized and she she knows cars. She pays attention to you until you're on your way home. The experience knowing your car is in good hands is a relief.
All my interactions with this dealership have been courteous and accommodating. I would highly recommend them.
Take car of my car services very good. In & out quickly but make sure all is checked.
We were making our way back home to Texas when our Forester's check engine light to come on disabling the EyeSight safety features. I was not sure if the vehicle would be safe to drive the 1K plus miles home. The last time i was at Fayetteville was when I was stationed at Fort Bragg 30 years ago. Ms Gigi Greenfield and Cross Creek Subaru ensured that my sentimental journey back remained a good experience knowing that we could travel safely back home with our vehicle.
Jason performance on the repair turned out to be excellent on my car very satisfied
They were very friendly, defined what will be done then reviewed results. I was very pleased with my experience.
Customer service was the best specialty ms Gigi greenfield always gives me fit back was going on with my car
Needed my door mirror replaced. Scheduled the job; Jerry, my advisor, was waiting for me. The drive there was longer then the repair
Cross Creek Subaru always does a great job on my Subaru Forester whenever I bring it in for service! Love the work they do for the customer.
Excellent work! One day better than original completion date. Works well with insurance company and stays in touch with me throughout process.
Everyone treats me like family. Great experience with sales and service and unfortunately, the body shop is tiptop
Great customer service. Jason is the best. Quick service and a complimentary car wash too!
Whenever I take my vehicle in for servicing whether it’s by appointment or Express services I always get greeted by a friendly face. Although charges vary depending on service, I trust the Subaru team with my ‘Baby.’ They keep her running well and even offer a complimentary bath / car wash! Thank you!
Dealership great. Jason did fantastic service on my vehicle. Got me out quickl. Everything ok.
The customer service during my recent visit excellent. Paula was the service advisor and was very attentive with my service goals and provided knowledgeable recommendations.
My experience for Cross Creek Subaru I feel they are good Collision company and a car dealership they did a great job on my car and I have a warranty also that's amazing
Great customer service with Ms Maggie. I was very impressed with the shop and time I spent there. Service was fantastic!! Great place!
On time . Free water and snacks Clean restrooms. Great service and value with a smile. Car wash too.
Sales manager Emily Bracey was awesome! The entire team at this Subaru Dealership was highly competent and professional and reflects great credit on the Subaru brand name. Everything was streamlined,and the financing process was efficient and painless. The orientations provided by Courney Hembree for the social media/Love-Encore specialty and by the maintenance department was much appreciated. I have not purchased a new car in 21 years so the experience far exceeded my expectations! The team at Cross Creek Subaru in Fayetteville,.North Carolina should be commended for their knowledge. courtesy and overall professionalism.
Took my car right in. Timely service and excellent care. Will take my car back and tell my friends
I love working with GG in the service department. She is kind, patient, and knowledgeable. I purchased my Crosstrek from CarMax several years ago. GG made sure that all recalls were completed and provided information about care from the previous owner. Recently I purchased a new Forester. The sales department and after care was amazing. I get very anxious when making a major purchase. The care and kindness in the sales department exceeded my expectations.
Bobby has great quotes of the parts. His service is just outstanding, constantly keeping updated its customer to make sure that it is all transparent. Even with a tight notice, he got me an appointment.
Excellent service department. Will keep you informed and always ready when expected. My service technician provided me with exceptional care.
Fast efficient service department. Appointments not needed for scheduled maintenance. Technicians are thorough and pleasant. A professional organization.
My experience at Cross Creek was great! Mr Duncan sincere attention to my needs where above and beyond and made me appreciate why I continue to bring my vehicle here without hesitation
Cross creek Subaru is an excellent, trustworthy, teammate dealership with a great team of people. Quality service and support, not only for their customers but the employees too!
Geogieanna provided excellent service while checking in my vehicle and updates concerning the status of the maintenance to my car. She was pleasant and knowledgeable throughout my visit.
I have been dealing with Cross Creek Subaru since 2016. They have excellent customer service and perks to boot. I have all of my maintenance and repairs done there. Recently my latch on my Outback failed to catch or lock. I called for help and I was told what to try. When that failed to solve my problem I was told that I could bring my vehicle in so it could be checked out. I did, and almost immediately the problem was investigated. Within a short period of time, I was told that my vehicle was ready! Wow, but get this~~ ... Read More DealerRater - Jun 4, 2025
Awesome dealership as always! Emiley Bracey ‘s transparency during the vehicle purchase helps us in our transaction a lot which is not being done by any dealership. Recommend this dealership, excellent customer service as always.
Very professional and knowledgeable staff who are eager to help. The needed service was done promptly.
Cross creek Suburu is a pleasure to work with. Rhonda kept me informed of the status of my vehicle which was in for my 90K check up
The owner Sam Johnson is exceptional. The sales team Emily is awesome, Corey in finance is awesome. Didn't intend to buy a new car. They really worked with my wife and I. This is our 4th Subaru and they are just the best hands down. If you need a great car, want exceptional customer service, people you can trust, who won't treat you like a dollar sign. Then go to the best. Sam Johnson and team @ Fayetteville Subaru.
Fair pricing! Excellent Sales Associates, appearance of dealer ship excellent, friendly staff in repair department
I had the best experience I've ever had. At a car dealer, these people really know their business. And the service advisor Mr. Duncan, his top-notch. Input advice and help really put the icing on the cake. And the mechanic that worked on my car was super knowledgeable and took care of the problem that I had been fighting for quite some time.
Went right in for my appointment. The staff is great. They will answer all questions and very eager to help. Did all needed service, price was reasonable. The waiting room was clean and comfortable.
Excellent customer service, good knowledge Of vehicle service needs. Will be returning to dealership. Love the vehicle
We had a great experience at Cross Creek Subaru. Carlos Adams, our sales consultant, did an excellent job! Carlos was energetic and very knowledgeable about the cars he was selling. We never felt pressured or overwhelmed in any way to purchase our new vehicle. The dealership was clean and well kept. All the employees there seemed to work as a team. We would recommend this dealership to our friends and family and especially our salesman, Carlos Adams!
During my 5/10/2025 service/maintenance appointment, Magdalena was very courteous and the time to complete the service/maintenance was reasonable.
Emily Bracey did an excellent service during our visit in the dealership. Explained in detail the information we need especially the payment part. 3rd subie, and can’t go wrong with this car and the dealership.
It was service I dealt with replace visor and battery excellent service GiGi outstanding And thorough CCS representative. Feel safer already
The employees at Johnson Subaru were very nice and provided great customer service. We have had Subaru cars in previous years, so we decided to go back with a Subaru when we got ready to trade this time. We love the quality and design of these cars! The people at Sam Johnson Subaru were a pleasure to work with, and we would definitely recommend them to others!!
This dealership is exemplary in service an communication. I trust them completely to work in my best interest.
Emily was kind and very helpful. I would recommend this dealership and to my friends and family.
Outstanding salesman. Financing was straight froward. Review of computer process and functions was in-depth and instructive. Thank you for helping with my purchase.
⭐️⭐️⭐️⭐️⭐️ Cross Creek Subaru is hands-down the best! Their attention to detail is top-notch, and every team member – from the service crew to the sales staff – goes above and beyond to make sure customers are taken care of. I actually look forward to bringing my car in for maintenance because I know it’s in the best hands. They truly take pride in their work and make you feel like family. If you’re looking for outstanding service and a reliable team to care for your vehicle, Cross Creek Subaru is the place to go. Highly recommended!
A person is always treated cordially and kept informed as to what's being done.
Emily was great to work with in giving us all the information we needed to make our decision to purchase our Subaru Ascent. Everyone was super helpful with the whole process. Thanks Cross Creek Subaru!
I’m very happy with my service experience at Cross Creek SUBARU. I would recommend this dealership to my friends and family.
Great sales, maintenance and finance representatives….and when to pose the general manager……you do at Dam Johnson Subaru….just a very professional, down home person. Great dealership.
prompt. they keep you informed of progress, and let you know if anything unusual is found. online scheduling is convenient.
Always provide personal, professional and excellent service. I never leave without being impressed. So glad I bought and service my Subaru here!
Absolutely the best! A 5-star service department and best that I have experienced in six US states. Jay runs a tight ship, and if you need to get it done, and done right without getting fleeced, this is the dealer to purchase, and have your Subaru serviced. They even took care of my mother’s Mercedes at their body shop, and I wrote them a letter of thanks, because of that experience. Thanks again!
What a wonderful car buying experience! My next purchase will come from Cross Creek Subaru.
Fast service, very friendly environment. I went in to get new tires put on and it took a little longer, but they gave me lunch.
In shopping for a new car, I visited about eight diffrrent auto makes and dealers and found Cross Creek Subaru to be the easiest dealership to work with. The staff is friendly, knowledgeable and eager to understand the clients needs. The final negotiations "were painless" and ultimately I was very satisfied with the purchase price. A real "home town dealer feel" that I look forward to dealing with.
Best car buying experience I have ever had. Everyone I came in contact with was extremely knowledgeable about their vehicles and exceptionally nice!
Always friendly staff and courteous. Work completed correctly and in a timely manner. They always keep my Ascent in great shape and ready for our next adventure! I love this dealership and the team that keeps me on the road.
I have already reviewed. Cross Creek’s Service Dept is outstanding. Courteous,friendly & professional. I never have to wait long & a nice touch is that the car is washed.
It was a good visit, quick and friendly. That is what I like for an oil change. Keep it up.
very quick and friendly. They do a good job and are very concerned about your satisfaction.
Ordered a part online and paid for the part and shipping online (used a shipping coupon the dealership listed on their website) and the order is excepted. Well hours later I get a refund message with ZERO explanation other than the note that shipping is now $450.00 for the item (replacement bumper). WHY post a cost of the item and charge $225.00 shipping charge (live about 1:30 away btw so $225 seems even high) and then decide arbitrarily to change the shipping to double the cost. This dealership should be ashamed of themselves.
This dealership certainly has proven that the negative connotation associated with ... Read More DealerRater - Feb 9, 2023
First time visiting a Subaru dealer and now I'm an owner thanks to Cross Creek Subaru and Ava. I was pleased with the dealership overall and with the ease it was to show up and leave with my new WRX. Great vehicle and customer service! I highly recommend visiting CC Subaru. I was also very happy to work with someone who knew about the vehicles at the dealership, showing knowledge and passion for the cars. Great job Ava!
This is my second purchase from this dealership. Both experiences were great. I have never meet them in person, My contact person both times was Ava White, she is great. She helped me through the sales process, but so great with my needs (For Help) afterward. They delivered my new car to my home all were wonderful.
From my initial encounter through delivery of my new Outback, my expectations were exceeded. They were able to locate and acquire the exact vehicle I wanted at another dealership and had it ready to deliver within two days. An impressive accomplishment during these times of vehicle shortages!